Privacy Policy

We collect a limited set of information, only what is needed to respond to you and provide our services.

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, and any message details you provide through the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the data we collect for specific, limited purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share data with the following third parties, each with a specific role in running this website and our business.

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States. See Google's privacy policy for details.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead management system: receives contact form submissions so we can respond to your enquiry.

We do not share your data with any other third party, and we do not sell your personal information.

This website uses cookies, small files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time, but some features of the site may not work as intended if you do. Most browsers explain how to manage or delete cookies in their help or settings menu.

We retain data for the following periods, in line with Australian business record-keeping obligations.

• Contact form submissions: retained for 7 years
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information.

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including secure hosting infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead management system. No method of transmission over the internet is completely secure, but we work to protect your data using industry-standard practices.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Your continued use of this website after an update constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, get in touch using the details below.

• Business: Electrician Narara
• Operating under: Parent business identity, fully licensed and insured, Lic #451348C
• Phone: (02) 4063 3477
• Website: electriciannarara.com.au

You can also read our Terms of Use for the terms governing use of this website.